Gondley Consulting
Email me
Before your first patient walks in, your front desk is already behind.
I set up small automations that take the call-backs, missing forms, records chasing and payment reminders off your team's plate. They run inside the tools you already use, for small practices in the US: doctors, therapists and vets.
Ayush Gondley, founder
Formerly a marine engineer at Maersk
Your front desk, Tuesday 8:02 am
Waiting for someone to get to it
-
4 voicemails from new patients since 6 pm. Nobody has called back.All 4 got a text within minutes with a link to book and fill in their intake form.
-
Records request to a referring office, faxed twice. Still no reply.Followed up automatically every two days. You only hear about it if it's still missing.
-
Intake form came in without the insurance card photo.The form asks for the card before it can be sent, so it arrives complete.
-
2 no-shows yesterday. Nobody has reached out to rebook them.Both were sent a rebooking link the same afternoon.
-
An open balance from last month that nobody has chased.A reminder with a payment link went out on schedule.
An example morning at a small practice, to show the kind of work involved.
What I automate at the front desk
Each one is small on its own. Together they can give your front desk hours back every week, without asking anyone to learn a new system.
New-patient intake that arrives complete
Forms that can't be sent half-filled, and answers that go where they belong instead of being typed in again.
Booking, reminders and rebooking
Fewer no-shows, and no phone tag when someone needs to move their appointment.
Records and referral paperwork
Requests chased on a schedule until they come back, so nothing sits forgotten in a fax tray.
Payments and follow-ups
Balances, payment reminders and post-visit follow-ups that go out on time without anyone remembering to send them.
How we'd work together
- 1
A short look at how your day really runs
We walk through how a patient gets from first call to paid visit, and where your team loses time. Nothing gets built until we agree on what's worth fixing.
- 2
I build the automations
Around the systems you already have. I also write down how each one works, so it never depends on one person remembering.
- 3
I keep them running
I watch them, fix anything that drifts, and adjust as your practice changes, so the time you saved stays saved.
From a ship's engine room to your front desk
I'm Ayush Gondley. Before this I was a marine engineer at Maersk, keeping complex systems running in the engine rooms of their ships. At sea, a small problem nobody watches doesn't stay small, because there's nowhere to pull over.
I bring the same habit to practices: find the real cause, fix it properly, and build things your team can rely on without thinking about them. I work with US practices remotely, from Indore, India.
"In an engine room you can't ignore a 1% variance. In a practice, that 1% is your margin."
Questions practices ask
Do we have to change our software?
No. I build around the systems you already use for scheduling, forms, email and phones, so your team keeps working the way it does now.
Which practices do you work with?
Small practices in the US: doctors, therapists and psychologists, and veterinary clinics, where a small front-desk team handles everything.
How do we start?
Send me a short email about what takes your front desk the most time. If it looks worth automating, we set up a call to walk through your day, and I tell you what I would build before any work starts.
You're in India. How does that work for a US practice?
I work remotely. Calls are on Google Meet at a time that suits both of us, and everything I set up runs in your own accounts, so it keeps working without me in the room.
What takes your front desk the most time?
Tell me in a short email. If there's something worth automating, I'll show you how it would work. If there isn't, I'll tell you that too.
ayush@gondleyconsulting.com